<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Paul Ballinger</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Lessons from a Customer-Funding Regime in a Large IT Organization</style></title><secondary-title><style face="normal" font="default" size="100%">Information &amp; Security: An International Journal</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">agility</style></keyword><keyword><style  face="normal" font="default" size="100%">financial management</style></keyword><keyword><style  face="normal" font="default" size="100%">managing change</style></keyword><keyword><style  face="normal" font="default" size="100%">transition</style></keyword><keyword><style  face="normal" font="default" size="100%">Transparency</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><volume><style face="normal" font="default" size="100%">38</style></volume><pages><style face="normal" font="default" size="100%">49-62</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The author highlights 10 personal takeaways for a NATO IT Agency operating under a customer-funding mandate. Takeaways represent reflections from ten years of experience leading the financial management of the large not-for-profit NATO IT organization. The emphasis is on service delivery, cost efficiency, continuity, transparency, teamwork and community. </style></abstract><section><style face="normal" font="default" size="100%">49</style></section></record></records></xml>