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Ruggiero</style></author><author><style face="normal" font="default" size="100%">Pauliina Palttala</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland</style></title><secondary-title><style face="normal" font="default" size="100%">Online Journal of Communication and Media Technologies</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2018</style></year></dates><volume><style face="normal" font="default" size="100%">8</style></volume><pages><style face="normal" font="default" size="100%">60-69</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">1</style></issue></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Marita Vos</style></author><author><style face="normal" font="default" size="100%">Henny Schoemaker</style></author><author><style face="normal" font="default" size="100%">Vilma Liisa Luomaaho</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Setting the agenda for research on issue arenas</style></title><secondary-title><style face="normal" font="default" size="100%">Corporate Communications: An International Journal</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2014</style></year></dates><volume><style face="normal" font="default" size="100%">19</style></volume><pages><style face="normal" font="default" size="100%">200-215</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">2</style></issue></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Pauliina Palttala</style></author><author><style face="normal" font="default" size="100%">Marita Vos</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Quality indicators for crisis communication to support emergency management by public authorities</style></title><secondary-title><style face="normal" font="default" size="100%">Journal of Contingencies and Crisis Management</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2012</style></year></dates><volume><style face="normal" font="default" size="100%">20</style></volume><pages><style face="normal" font="default" size="100%">39-51</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><issue><style face="normal" font="default" size="100%">1</style></issue></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>6</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Marita Vos</style></author><author><style face="normal" font="default" size="100%">Henny Schoemaker</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Accountability of Communication Management: A Balanced Scorecard for Communication Quality </style></title></titles><dates><year><style  face="normal" font="default" size="100%">2004</style></year></dates><publisher><style face="normal" font="default" size="100%">Lemma</style></publisher><pub-location><style face="normal" font="default" size="100%">Utrecht</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>