Lessons from a Customer-Funding Regime in a Large IT Organization

Publication Type:

Journal Article


Information & Security: An International Journal, Volume 38, p.49-62 (2017)


agility, financial management, managing change, transition, Transparency


The author highlights 10 personal takeaways for a NATO IT Agency operating under a customer-funding mandate. Takeaways represent reflections from ten years of experience leading the financial management of the large not-for-profit NATO IT organization. The emphasis is on service delivery, cost efficiency, continuity, transparency, teamwork and community.

Last updated: Wednesday, 13 February 2019