Managing Complex Organisations

The lecture introduces the principles of effective/ quality management according to the ISO 9000 series of standards and analysis of their applicability in managing defence organisations. It outlines the concepts of reengineering, transformation, and business process management and presents the model of “intelligent complex adaptive systems.” On that basis, it introduces the notion of “smart defence” and outlines current practices and implementation challenges. Currently, lecture notes are available only in Bulgarian.
Last updated: Wednesday, 05 November 2014